We strive to ensure complete customer satisfaction. If the size, fit, or product purchased is unsatisfactory, we offer an exchange option subject to the conditions below.

Applicable Products

Exchange is applicable on:

· Footwear;

· Apparel;

· Bags;

· Accessories;

· Other eligible products sold on the Website,

subject to stock availability and product eligibility.

Eligibility for Exchange

· Products must be unused, unworn, unwashed, and in resalable condition.

· The product must be returned in its original packaging with all tags, labels, accessories, manuals, invoices, and seal tags intact.

· Personalized or customized products are not eligible for exchange.

· Products that are damaged due to misuse, negligence, improper handling, unauthorized modifications, or normal wear and tear are not eligible for exchange.

Limitations

· Each customer is entitled to one (1) exchange per order only.

· Once we receive the returned product and verify its condition, we will process the exchange order. Standard delivery timelines shall apply.

· Returned products shall be picked up only from the original delivery address.

At YouOne, we are committed to providing the best possible shopping experience. If you are not completely satisfied with your purchase, eligible return requests must be initiated within fourteen (14) calendar days from the date of delivery of your order, subject to the terms and conditions mentioned below.

For orders made outside this period, returns, exchanges, and refunds shall not be applicable unless otherwise required by applicable law.

Please Note

· Any damage caused due to misuse, neglect, improper care, mishandling, unauthorized modifications, accidents, or normal wear and tear will not be covered under this Policy.

· Products can only be returned if they are in an unused, unworn, and resalable condition.

· For hygiene reasons, socks, compression wear, innerwear, and any personal-use products shall be non-returnable and non-refundable once opened or used.

· All items being returned must be unused and in their original condition with all original tags, labels, packaging, accessories, manuals, invoices, and seal tags intact. For example, footwear must be returned in its original shoe box and products should not be broken, tampered with, or damaged.

· All footwear products sold by YouOne are supplied with a YouOne Return Seal Tag attached to the product. Customers are advised to try the footwear without removing the seal tag.

· Any footwear product for which the YouOne Return Seal Tag has been removed, cut, tampered with, or broken shall not be eligible for return, exchange, or refund, except in cases of manufacturing defects verified and approved by YouOne.

· Footwear showing signs of use, dirt, sole wear, creases, scuff marks, or damage resulting from usage shall not be eligible for return, exchange, or refund.

· Apparel that has been worn, washed, altered, damaged, has its tags removed, or is not in resalable condition shall not be eligible for return, exchange, or refund.

· The following products shall not be eligible for return or exchange:

o Customized or personalized products;

o Rackets that have been strung upon customer request;

o Opened or used grips and strings;

o Products damaged due to misuse, improper handling, negligence, or unauthorized alterations.

· In case of concerns regarding the delivered product, including wrong product, damaged product, manufacturing defect, or missing items, please email us at support@youone.com within seventy-two (72) hours of delivery.

· Please expect communication from our customer support team on your registered mobile number and email address regarding your request.