Effective Date: 19.06.2026

This Privacy Policy describes how YouOne ("YouOne", "We", "Us", or "Our") collects, uses, stores, and protects your personal information when you visit or use our website, mobile applications, and related services (collectively, the "Website").

By accessing or using our website, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, please do not access or use the Website.

We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page with an updated Effective Date. We encourage you to review this Privacy Policy periodically.

1. Information We Collect

We may collect the following categories of information:

Personal Information

· Full Name

· Email Address

· Mobile Number

· Billing and Shipping Address

· Account Login Information

· Order and Purchase History

· Customer Support Communications

· Information is voluntarily provided through forms, surveys, contests, reviews, or inquiries.

Automatically Collected Information

When you visit our website, we may automatically collect:

· IP Address

· Browser Type and Version

· Device Information

· Operating System

· Website Usage Data

· Referral URLs

· Pages Visited and Time Spent on the Website

· Cookies and Similar Tracking Technologies.

2. How We Use Your Information

We use your information for the following purposes:

· To create and manage your account.

· To process and fulfill your orders.

· To provide customer support and respond to inquiries.

· To communicate order confirmations, shipping updates, and service notifications.

· To improve our products, services, and Website functionality.

· To personalize your shopping experience.

· To conduct analytics and understand customer preferences.

· To prevent fraud, unauthorized transactions, and other illegal activities.

· To comply with legal and regulatory obligations.

· To send promotional communications, offers, and marketing materials where permitted by law.

You may opt out of promotional communications at any time.

3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

· Remember your preferences and login information.

· Improve Website performance and user experience.

· Analyze Website traffic and user behavior.

· Deliver relevant content and promotional information.

Most web browsers allow you to control or disable cookies through browser settings. However, disabling cookies may affect certain functionalities of the Website.

Third-party service providers may also use cookies on our Website. We do not control such third-party cookies and recommend reviewing their respective privacy policies.

4. Payment Processing

Payments made on the Website are processed through secure third-party payment gateways.

YouOne does not store your complete debit card details, credit card details, CVV, UPI PIN, or banking credentials on its servers.

Payment information is handled directly by our authorized payment service providers in accordance with their own privacy and security standards.

5. Sharing of Information

We may share your information with:

Service Providers

· Payment gateway providers

· Technology and hosting providers

· Customer support service providers

· Marketing and analytics partners

Legal Requirements

We may disclose information if required to:

· Comply with applicable laws and regulations;

· Respond to court orders, government requests, or legal processes;

· Enforce our Terms of Use;

· Protect our rights, property, users, or the public;

· Prevent fraud, security incidents, or illegal activities.

We do not sell your personal information to third parties for their independent marketing purposes without your explicit consent.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to:

· Provide our products and services;

· Fulfill contractual obligations;

· Comply with legal, tax, and regulatory requirements;

· Resolve disputes;

· Enforce our agreements and policies.

Upon expiration of applicable retention periods, personal information may be deleted, anonymized, or securely destroyed.

8. Your Rights

Subject to applicable laws, you may have the right to:

· Access your personal information;

· Request correction or updating of inaccurate information;

· Request deletion of your personal information;

· Request deletion of your account and associated personal information, subject to applicable legal and regulatory requirements;

· Withdraw consent for certain processing activities;

· Opt out of marketing communications;

· Raise concerns regarding the processing of your personal information.

Requests may be submitted by contacting us at support@youone.com

9. Children's Privacy

Our website is not intended for individuals under the age of 18 years. We do not knowingly collect personal information from children. If we become aware that information of a child has been collected without appropriate consent, we will take reasonable steps to delete such information.

10. Marketing Communications and Opt-Out

You may choose not to receive promotional emails, messages, or marketing communications from us by:

· Clicking the unsubscribe link in our emails;

· Contacting us directly; or

· Updating your communication preferences in your account settings.

Please note that transactional communications such as order confirmations and shipping updates cannot be opted out of while you have an active order or account.

11. Third-Party Links

Our Website may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices or content of such third parties and encourage you to review their privacy policies before providing any personal information.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any modifications will be posted on this page along with the revised Effective Date. Continued use of the Website after such changes constitutes your acceptance of the updated Privacy Policy.

13. Contact Us

For any questions, requests, or concerns regarding this Privacy Policy or your personal information, please contact:

YouOne
Email: support@youone.com

For privacy-related requests, including requests to access, update, or delete your personal information, please contact us at support@youone.com.

Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of India and other applicable laws relating to data protection and privacy.